Return & Exchange Policy

We at Cozzyco are committed to providing our customers with the best possible shopping experience. We understand that sometimes things don’t go according to plan, and that you may need to return or exchange an item. That’s why we offer a generous return and exchange policy on all of our products.

Returns

We offer a 30-day return policy on all of our products, except for personalized items. If you are not satisfied with your purchase for any reason, you can return it for a full refund, minus the cost of shipping. To return an item, simply follow these steps:

  1. Log in to your Cozzyco account and go to your order history.
  2. Click on the order that you would like to return.
  3. Click on the “Return Item” button.
  4. Select the reason for your return.
  5. Pay the return shipping costs.
  6. Print out the return shipping label.
  7. Package the item securely and attach the return shipping label.
  8. Drop off the package at any USPS location.

Exchanges

If you would like to exchange an item for a different size, color, or style, simply follow these steps:

  1. Log in to your Cozzyco account and go to your order history.
  2. Click on the order that you would like to exchange.
  3. Click on the “Exchange Item” button.
  4. Select the reason for your exchange.
  5. Select the new size, color, or style that you would like.
  6. Pay the return shipping costs.
  7. Print out the exchange shipping label.
  8. Package the item securely and attach the exchange shipping label.
  9. Drop off the package at any USPS location.

We apologize for any inconvenience this may cause. We are committed to providing our customers with the best possible shopping experience, and we are always looking for ways to improve our policies and procedures.

Processing time

Returns and exchanges are typically processed within 5-7 business days of receiving the item. Once your return or exchange has been processed, you will receive a confirmation email.

Shipping costs

The customer is responsible for the cost of return shipping.

Contact us

If you have any questions about our return and exchange policy, please contact us. We are here to help!